Return Policy
• Our teams work hard to deliver you a product of elevated design and quality in a timely manner. However, in case you receive a product from us that is damaged or defective, or if the product delivered is different from what you had ordered, you may request a return.
• For all returns, the product must be in its original packaging with all its original tags and labels intact. To claim refund or replacement, the customer must send a video of opening the package.
• If the product is requested for replacement, then we will replace the product within 7 days.
• If a product return is requested, the returns will be picked within 4–7 working days. In case of returns, the refunds will be credited to your account within 10–14 working days.
• In case of return, the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
• Special Instruction: Our personalized products are not returnable.
Return Policy
• Our teams work hard to deliver you a product of elevated design and quality in a timely manner. However, in case you receive a product from us that is damaged or defective, or if the product delivered is different from what you had ordered, you may request a return.
• For all returns, the product must be in its original packaging with all its original tags and labels intact. To claim a refund or replacement, the customer must send a box opening video or images to info@canvasify.com within 24 hours of delivery.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us at info@canvasify.com.
• If the product is requested for replacement, then we will replace the product within 7 days.
• If a product return is requested, the returns will be picked within 4–7 working days. In case of returns, the refunds will be credited to your account within 10–14 working days.
• In case of return, the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
• We are proud that all our shipments go through 2 levels of packaging and 3 levels of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, Canvasify offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect, damage due to transportation, or missing items.
• If you are eligible for a replacement, you may notify us within 2 days from the date of delivery and ship the product back to us for a free replacement.
• Special Instruction: Our personalized products are not returnable.
• Processing Orders: Our business hours are 10 AM to 6 PM Indian Standard Time (IST), Monday to Saturday. If you need to contact us outside our business hours, please email us at info@canvasify.com and we will respond as soon as possible.
